1. Introduction
Yashodhan Enterprise (“we”, “our”, or “us”) is committed to protecting the privacy of our customers, patients, healthcare professionals, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our medical products, services, and communication channels.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
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- Name
- Phone number
- Email address
- Location (city/state)
b. Medical Product & Inquiry Information
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- Product inquiries (compression stockings, lymphedema pumps, etc.)
- Usage requirements or condition-related details (shared voluntarily)
- Order and purchase details
c. Communication Data
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- Messages via WhatsApp, forms, or calls
- Customer support interactions
d. Technical Information
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- IP address
- Device and browser details
- Website usage data
- Interaction timestamps
3. How We Use Your Information
We use your information to:
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- Respond to product inquiries and provide guidance
- Assist in selecting appropriate medical products
- Process orders and provide customer support
- Share information related to product usage and care
- Improve our services and customer experience
- Maintain internal business records
4. Important Disclaimer
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- We do not provide medical diagnosis or treatment through our website or communication channels
- Any product-related guidance is informational and should not replace professional medical advice
- Users are advised to consult qualified healthcare professionals before using medical products
5. WhatsApp & Communication Policy
If you contact us via WhatsApp or submit your details:
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- You consent to receive communication related to your inquiry or purchase
- We only send messages:
- In response to your request, or
- To assist with product usage or order-related support
We do not send unsolicited promotional or spam messages.
6. Sharing of Information
We do not sell or rent your personal data. We may share information only with:
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- Internal team members (sales, support)
- Logistics and delivery partners (for order fulfillment)
- Trusted service providers (hosting, CRM tools)
- Legal authorities if required
7. Data Storage and Security
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- Your data is stored securely on protected servers or trusted platforms
- We implement appropriate technical and organizational safeguards
- Access is restricted to authorized personnel only
8. Data Retention
We retain your data only as long as necessary to:
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- Complete transactions and customer support
- Maintain service records
- Comply with legal requirements
9. Your Rights
You have the right to:
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- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data
10. Data Deletion Requests
To request deletion of your data, please contact:
📧 Email: [email protected]
We will process your request within 7–10 business days.
11. Cookies
Our website may use cookies to improve user experience and analyze performance. You can manage cookie preferences through your browser settings.
12. Third-Party Services
Our services may integrate with third-party platforms such as WhatsApp (by Meta). Your interaction with these platforms is governed by their respective privacy policies.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page.
14. Contact Us
If you have any questions regarding this Privacy Policy:
📧 Email: [email protected]
📞 Phone: +91-7021734147
🌐 Website: https://yashodhanentp.com